DukkaniGrocery Owner's Guide: Which Software Fits Your Shop?
If you run a grocery shop in Saudi Arabia, you probably have a paper debt book, a cash register or a calculator, and the stock in your head. This guide compares the options honestly and shows what fits each shop.
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Quick comparison
| Option | Good for you if | Downside |
|---|---|---|
| Paper notebook | You have few customers and know them all | Gets lost or wet, doesn't add up balances, and asking for money is awkward |
| Excel | You like spreadsheets and have a computer | No cashier or linked stock, everything is manual |
| Traditional POS machine | Big, busy shop with several cashiers | Cost of the machine and setup, and usually no customer debt book |
| Dukkani (phone or computer) | Grocery shop or supermarket, with one cashier or several, customer debts, and a worker who may speak Urdu or Bengali | Wholesale ordering depends on your area |
Dukkani in short
- Cashier: sell by barcode, cash, card or on credit.
- Debt book: take a photo of your paper book page and get a tidy table.
- Customer statement on WhatsApp with a link.
- Stock: low-stock alerts and receiving goods.
- Wholesale orders from nearby traders (depends on area).
- Four languages: Arabic, English, Urdu, Bengali.
- Accounting with automatic entries, and the ZATCA link (Fatoora, Phase 2) handled by Dukkani.
- Several cashiers at the same time, each with their own account and shift.
- Price: free, no time limit, no card.
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FAQ
What's the best cashier software for a small grocery shop?
If you have customer debts and want to work from your phone or computer without buying a machine, Dukkani combines the cashier, debt book, stock, accounting and the ZATCA link. For a big shop with several cashiers: each cashier on their own device with their own account and shift, and the owner closes the till and approves the difference.
Is there software that reads a paper debt book?
Yes. In Dukkani you photograph the page and get a table of names and amounts to review and post to customer balances.
How much does Dukkani cost?
Free, no time limit, no card. A monthly subscription is optional for shops with high sales: it removes the monthly limit on new sales and debts and opens the ZATCA link (Fatoora, Phase 2), with no commitment.
Do I need a POS machine or a computer?
No. Dukkani works on your phone or any device with a browser, and you can add it to your home screen like an app. If you have a computer and printer, it works on those too.
Does it work if the internet goes down?
You can keep selling while the internet is down; the transactions are saved on your phone and sent automatically once the connection is back.